Grin provides exceptional customer care and expert level resources
August 30, 2022

Grin provides exceptional customer care and expert level resources

Jenna Kilzer | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with GRIN

Currently using Grin to run the influencer program for our e-commerce supplement brand. We are a gut health company that uses proprietary technology to increase the effectiveness of our products that help people on a cellular level.

Pros

  • customer service on all levels
  • streamlines resources (creator search, emails, Shopify orders, payments, etc) all on one platform
  • The amount of customization and overall tools - sometimes this feels overwhelming but I'm grateful they are there to build on as I grow my experience with the platform

Cons

  • When clicking on a creator's profile it opened a second browser window rather than taking you away from your current page.
  • An easier way to manage tasks - I find that things can slip through the cracks. When I've sent a whole bunch of emails for example it feels like they are just going into a black hole and I have to try and remember who to follow back up with etc
  • Scrolling through old email threads on a profile can be hard to see when looking at older emails with the way they are visually broken down. As I took over this program I had to spend a lot of time doing this to find out what the negotiations were with the past manager/influencer and it was really hard to read these emails
  • Grin has allowed us to grow our influencer program by at least 3 times the amount by making overall management easy and time efficient.
  • Because of the data and content captured through grin, we are also able to use it as a resource to run a more successful whitelisting program
Although I have not used any other platforms that are direct competitors of Grin I have chosen to use Grin and not try other ones based almost solely on the level of customer support and overall knowledge of my customer success manager.

Do you think GRIN delivers good value for the price?

Yes

Are you happy with GRIN's feature set?

Yes

Did GRIN live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of GRIN go as expected?

I wasn't involved with the implementation phase

Would you buy GRIN again?

Yes

Comments

  • Taylor Andrews | TrustRadius Reviewer
    Thank you for sharing your honest feedback! Glad to hear that you're scaling your program and optimizing your workflow with GRIN.

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