Item: Groove by Clari
Rating: 8
Author: Verified User

Overall Satisfaction with Groove

Use Cases and Deployment Scope

Groove is being used by our entire sales org with our SMB teams using it primarily. Other departments also use it, but I personally don't help to organize that. Groove is great for outreach especially when trying to reach a wide array of contacts. We are able to quickly and efficiently send out a series of touch points to customers and prospects.

Pros and Cons

Pros

Save time.
Connection with CRM.

Cons

Transfer requests.
Scheduler.

Return on Investment

Saves time.
More efficient outreach.

Support Rating

Groove support is very helpful. They are willing to answer questions through email and even through Zoom if needed. Very responsive and helpful with all issues and makes sure they are solved.

Key Insights

Do you think Groove by Clari delivers good value for the price?

Yes

Are you happy with Groove by Clari's feature set?

Yes

Did Groove by Clari live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Groove by Clari go as expected?

I wasn't involved with the implementation phase

Would you buy Groove by Clari again?

Yes

Other Software Used

ZoomInfo, LinkedIn Sales Navigator, Atlassian Confluence

Likelihood to Recommend

Groove is very well suited for SMB teams that need to reach a lot of people with similar messaging. It's less appropriate for companies that need more tailoring in the messaging and for larger companies. It can seem less personal. Scheduler is helpful for all reps, but needs a little more functionality.

Comments

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