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Easy to Groove
January 17, 2020

Easy to Groove

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with Groove

Groove is utilized on both the sales teams and the client success teams and it allows both teams to easily set up and maintain consistent email cadences. This is helpful for maintaining effective prospect outreach while also seeing which emails are more successful than others by looking at the click and open rates of each email.
  • Analytics
  • Ease of use
  • Consistent functionality problems
  • Formatting
  • Improved reporting of client outreach
  • More time spent on waiting for bug fixes
We have had several instances where there have been problems with Groove and while we typically receive a response quickly that acknowledges our problem, it typically takes a few days for Groove to fix the problem, we go through a long series of emails just to have to jump on a call, or we have to schedule time just to speak with an engineer.

Do you think Groove, a Clari company delivers good value for the price?

Not sure

Are you happy with Groove, a Clari company's feature set?

No

Did Groove, a Clari company live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Groove, a Clari company go as expected?

I wasn't involved with the implementation phase

Would you buy Groove, a Clari company again?

No

Groove is well suited for sales teams that struggle in outreach and follow-up. This product allows us to easily log each touch a prospect receives from an email to a call. I would say it would be less appropriate for teams where prospect/client outreach is not a large part of the job.