Item: Groove, a Clari company
Rating: 10
Author: Verified User

Overall Satisfaction with Groove

Use Cases and Deployment Scope

We have integrated Groove with Salesforce, as well as our Google Pro email. We use it to track, manage, and send communications as well as add new contacts to Salesforce directly from my Gmail.

Pros and Cons

Pros

Adding contacts directly from our email application (Gmail/Google Pro) into Salesforce.
Logging sales activity directly from our email application into Salesforce.
Email sales activity analytics.

Cons

I think the email flows seem a little complicated to figure out but then again, I haven't dug into it as much as I could.

Return on Investment

Being able to see when my emails are opened by the recipient.

Support Rating

I haven't had to reach out to Groove directly but our corporate office sponsor gets a lot of great support from Groove and passes it along to us.

Key Insights

Do you think Groove, a Clari company delivers good value for the price?

Not sure

Are you happy with Groove, a Clari company's feature set?

Yes

Did Groove, a Clari company live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Groove, a Clari company go as expected?

I wasn't involved with the implementation phase

Would you buy Groove, a Clari company again?

Yes

East of use, integration capabilities with Salesforce, and being able to add contacts into Salesforce directly from my email application versus having to go into Salesforce when I get a new email from a new contact.

Comments

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Easy to use, easy to integrate, easily captures, tracks, and manages sales activities