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Groove makes routine communication and engagement easy.
May 21, 2020

Groove makes routine communication and engagement easy.

Thomas Ray | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Groove

Several departments at my company leverage Groove. It makes routine communication very easy to manage. It also easily allows our teams to cross-reference calendars and send available time slots for selection to parties outside of the organization. For communication management, ease of use for templates, and collaborating with many stakeholders, Groove has been incredibly helpful.
  • Calendar integration makes scheduling meetings easy.
  • Templatizing routine communication and easily embedding in your native email program speeds up repetitive work.
  • Leveraging the helpful reminders that once again, integrate seamlessly into your calendar.
  • Groove meets all the needs that I've implemented it for for my process, so not too much color here.
  • The only improvement I could see would be a more seamless integration/relationship form Groove to Salesforce, where individual action taken within SFDC would reflect in Groove and vice versa, however that could very well be the case and I've just not leveraged that yet.
  • I would say that the meeting-booking / calendar integration tool has allowed for many meetings to take place that otherwise would have taken too long to schedule and cross-reference, resulting in fewer engaging discussions that we use to resolve client issues. trickle-down effect.
  • It has saved me many hours in setting up some rudimentary templatization processes in my notes or via other methods, allowing me to send routine communication very easily.
I was not a part of the selection process for Groove, however I had previously used Outreach which had a fantastic workflow process synced with Salesforce. When it comes to non-cold calling, Groove takes the cake in professionalism, ease of use, and versatility in the product applications.
The best support is a support resource that you don't need to use. I never had a single issue using Groove.

Do you think Groove, a Clari company delivers good value for the price?

Not sure

Are you happy with Groove, a Clari company's feature set?

Yes

Did Groove, a Clari company live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Groove, a Clari company go as expected?

I wasn't involved with the implementation phase

Would you buy Groove, a Clari company again?

Yes

I would say there are probably tools that are more specifically geared towards a sales process, but for people in training, operations, partner relations, implementation, etc., Groove can really enhance their process. Many contacts are often surprised at the ease of use for me to send a list of times that are available over several calendars, allow them to select one, and have a gCal invite automatically placed on the calendars of all involved parties. Lets me schedule meetings super easily and makes me look good in front of external parties.