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Groove: a young but defeating rival to Outreach
May 21, 2020

Groove: a young but defeating rival to Outreach

Maribeth Jones | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Groove

Our account managers and SDR organizations in Sales are leveraging Groove to improve their organization and prioritization of outreach to prospects and customers. We use it to collaborate, communicate, and sync on activity in user accounts and prospect accounts. Groove is leveraged to help the sales team be as impactful in every form of communication as we can. It monitors our activity and success to give us useful reports on effectiveness.
  • Integrates with Salesforce; it lays on top of Salesforce and live updates it as you work.
  • Visibility into the effort you are putting in and the engagement you are receiving from that effort.
  • Giving you a single, centralized place to prospect, nurture, and log notes.
  • Groove's task execution software "Actions" is in beta and still has some steps to take.
  • Groove is not always intuitive because they are young and haven't iterated for UI as much.
  • Because they are young, they don't know what they don't know.
  • We are able to more organized, saving time looking for info.
  • We are able to work more quickly.
  • We are able to work more accurately (with precision).
  • Outreach
Despite a lesser UI, Groove blows Outreach out of the water. Outreach's inability to accurately and swiftly sync with Salesforce, creating siloed information, is divisive to the sales organization's collaboration and communication on prospect and account information. Outreach is very limited in its transmission of information to anywhere else other than Outreach. Groove, on the other hand, was built to enable the sales professional to interface quickly and accurately with Salesforce. It makes life that much easier.
Despite a large amount of customization we wanted and the demand we put on the engineering team to make Groove work for us the way we want it to, the team handled it well. We saw the involvement of every level of leader in our meetings and implementation. They care about your success with the implementation.

Do you think Groove, a Clari company delivers good value for the price?

Not sure

Are you happy with Groove, a Clari company's feature set?

Yes

Did Groove, a Clari company live up to sales and marketing promises?

Yes

Did implementation of Groove, a Clari company go as expected?

Yes

Would you buy Groove, a Clari company again?

Yes

Salesforce Lightning Platform (formerly Salesforce App Cloud), ZoomInfo, LinkedIn Sales Navigator, Workfront
Groove is great for prompting you to send an email to a prospect, not so great at letting you format that in Groove, you're better off in Gmail. Groove is great at giving you a single place for all reference notes and taking notes. Groove gives you a holistic view of your prospect, with LinkedIn, Salesforce notes, and Groove specific information in an easy to access place.