Groove makes my job easier

The way BBVA uses Groove is to synchronize Salesforce with our email. It helps us to be able to have two applications in just one. This comes in handy since it can go back to a customer, see what info we have on them as well as being able to schedule appts, meetings, and be descriptive on what have we done for them. Groove is being used across all departments that deal directly with customers and is a great tool as well since we can also do templates and makes life so much easier. It doesn't address biz problems but it makes us more able to be organized and ready for our customers.