Item: Groove, a Clari company
Rating: 8
Author: Verified User

Overall Satisfaction with Groove

Use Cases and Deployment Scope

We use Groove to integrate our email with our Salesforce instance, which is super helpful because it makes all activity public-facing for other internal employees to see what is happening on each account email-by-email. This is very valuable for account transfers and newly onboarded hires getting up to speed on the account.

Pros and Cons

Pros

Automation
Transparency

Cons

Automate workflow to Salesforce with different objects.
Service Cloud integration.

Return on Investment

Good ROI
Ease of Automation

Support Rating

Key Insights

Do you think Groove, a Clari company delivers good value for the price?

Yes

Are you happy with Groove, a Clari company's feature set?

Yes

Did Groove, a Clari company live up to sales and marketing promises?

Yes

Did implementation of Groove, a Clari company go as expected?

Yes

Would you buy Groove, a Clari company again?

Yes

Other Software Used

Salesforce CMS, Braze

Likelihood to Recommend

Less appropriate for internal emails but very appropriate for client interactions and any prospect/customer activity. Sometimes Groove just writes everything to Salesforce, which can be excessive, publicizing information that may not necessarily need to be public/on Salesforce (but then again, that is less up to me and more up to our SFDC admins).

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