Veteran User Evaluates Groove, So You Do Not Have To.
June 17, 2020
Veteran User Evaluates Groove, So You Do Not Have To.
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with Groove
My organization is too big to speak for in its entirety but I know other departments rely on Groove to a certain extent. I plan to highlight the pros and cons specific to the admissions department. Groove is used to streamline and, in some cases, automate outreach for internal users. This is primarily done through email templates, automated and semi-automated workflows, appointment setting, etc. The tool can also supply users with analytics and insights that help improve specified outcomes.
Another big advantage is its seamless integration with our other business applications (G Suite, Salesforce, etc.). Calendar events are populated automatically and interactions via phone/email are automatically tracked across both platforms. This makes reporting even easier since records can be tagged based on Groove-initiated events.
The tool can be utilized by almost anyone but is even better in the hands of confident (or at least curious) technical users. For instance, users can rely on appointment setting through email by simply sharing the unique hyperlink (URL) from the user dashboard. However, that requires that the user log into the browser-based dashboard. Enter the web browser extension, which can let users embed relevant scheduling hyperlinks directly into an email by way of a convenient drop down menu.
Another big advantage is its seamless integration with our other business applications (G Suite, Salesforce, etc.). Calendar events are populated automatically and interactions via phone/email are automatically tracked across both platforms. This makes reporting even easier since records can be tagged based on Groove-initiated events.
The tool can be utilized by almost anyone but is even better in the hands of confident (or at least curious) technical users. For instance, users can rely on appointment setting through email by simply sharing the unique hyperlink (URL) from the user dashboard. However, that requires that the user log into the browser-based dashboard. Enter the web browser extension, which can let users embed relevant scheduling hyperlinks directly into an email by way of a convenient drop down menu.
- Seamless integration.
- Intuitive user interface (UI).
- Customization.
- Use-specific limitations (Google Calendar Event Visibility).
- No automated appointment rescheduling (yet...).
- Increased Efficiency
- Increased Effectiveness (analytics)
- Improved User Experience (UX)
I hesitate to even compare these two products because my prior experience with Calendly was limited and so long ago that my memory is likely compromised. What I remember most was that, at the time (circa 2016-2017), Calendly was almost exclusively used to set appointments as opposed to automate and streamline outreach more generally. In other words, it was used simply to set future appointments and avoid telephone tag. I also remember being bothered by the fact that no browser extension seemed to exist to streamline the core benefit, which meant I was always compelled to go to the user dashboard so I could copy/paste the unique hyperlink (URL). It seemed especially counter-intuitive but this was between three and four years ago. Calendly could be totally different by now and I suspect it is.
Do you think Groove, a Clari company delivers good value for the price?
Yes
Are you happy with Groove, a Clari company's feature set?
Yes
Did Groove, a Clari company live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Groove, a Clari company go as expected?
I wasn't involved with the implementation phase
Would you buy Groove, a Clari company again?
Yes