A Time Saver and Efficiency Builder!
June 17, 2020

A Time Saver and Efficiency Builder!

Mario Hernández de León, MBA | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Groove

I currently use Groove to sync email communication to Salesforce from various clients and absolutely love the scheduling feature. Not having to sync emails and communication manually is such a great way to save time for the important tasks. Allowing clients to book their own times to my calendar has been an amazing time-saver and my team loves being able to have various types of appointments based on meeting type and length of the meeting. I can't imagine going back to emailing back and forth with clients just to find a good time to meet. Tracking email open rates and activities is also a great feature though we use that feature less on my team.
  • Automatically syncing emails to Salesforce by user and account.
  • Allowing us to schedule customized meetings with clients.
  • Tracking email opening rates.
  • Emailing appointments from multiple alias emails could be improved.
  • Increased productivity for our team.
  • Increased customer service for our clients.
Great customer service and quick responses to chats and concerns. I can always count on someone getting back to me until my issue is resolved.

Do you think Groove, a Clari company delivers good value for the price?

Not sure

Are you happy with Groove, a Clari company's feature set?


Did Groove, a Clari company live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Groove, a Clari company go as expected?

I wasn't involved with the implementation phase

Would you buy Groove, a Clari company again?


The scheduling tool alone is one if the main reasons I would recommend Groove to others. It is a time-saver! I love being able to set up different appointment types with customized links to send to clients. I also appreciate having the ability to use pre-set links to schedule meetings for my teammates.