Basic Groove
June 02, 2021

Basic Groove

Ridgely Reams | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Groove

I am a sales representative. We use Groove as a dialer and recorder of our phone calls for all the sales reps. We use it for sales training within the sales department. Answers any questions about what happened with client interaction. Also, helps sales managers correct and train sales reps.

Pros

  • Dial the phone.
  • Record phone calls.
  • Rate calls positive, negative, or neutral.

Cons

  • Keep recorded calls for longer than 30 days.
  • Dialing.
  • Recorded calls.
  • Increased productivity.
It dials the phone well (ha ha) and records the calls well.

Do you think Groove by Clari delivers good value for the price?

Not sure

Are you happy with Groove by Clari's feature set?

Yes

Did Groove by Clari live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Groove by Clari go as expected?

I wasn't involved with the implementation phase

Would you buy Groove by Clari again?

Yes

Well suited for sales training.

Using Groove

150 - Sales and sales management.
150
  • Dialing the phone
  • Recording phone call conversations
  • Customer service--to verify what the sales rep offered to client.

Evaluating Groove and Competitors

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