It's A Groove Thing!
January 27, 2022

It's A Groove Thing!

Tammy West | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Groove

I use Groove daily to make calls and drop my voicemails. I can organize how and where to create a flow to have them in. If you are a business you can have your new business and certain categories separated for you to call. I record many different voicemails to be able to leave them automatically. Groove also provides templates for your emails which is nice to have.

Pros

  • Voicemails.
  • The ability to see who you are calling, city, state and time.
  • The ability to leave notes.
  • I can transfer a call to another person while on a current call which is awesome.
  • I move the Groove tool all around my page. I can minimize it or slide it to the left or right. I love moving it around on my page.

Cons

  • I would like to see more results such as giving you the ability to choose your number to dial.
  • Ability to add additional # from the screen.
  • Sometimes it slows down for about 5 min and the screen will disappear and return.
  • Easy to utilize.
  • Templates, and suggestions.
  • Multi-function dial pad and note taking.
  • Works well with other CRM's.
  • I love that I have the ability to go straight into another CRM from the home screen.
  • It is a time-saver, I can see who I called prior.
  • It saves money by allowing me to call up to 100 calls per day without manually doing it.
It is really easy to use and understand. I like Groove. Nothing is wrong that can not be corrected. I wish they had it for personal use as my home phone.
I have not utilized other products, other than a traditional phone.

Do you think Groove by Clari delivers good value for the price?

Not sure

Are you happy with Groove by Clari's feature set?

Yes

Did Groove by Clari live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Groove by Clari go as expected?

I wasn't involved with the implementation phase

Would you buy Groove by Clari again?

Yes

It is great for businesses, small or large. It works well with the CRM we utilize at work. Easy to operate and learn. However, sometimes there is a slow down not often but it does happen for about 5 min or so.

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