It's A Groove Thing!
January 27, 2022

It's A Groove Thing!

Tammy West | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Groove

I use Groove daily to make calls and drop my voicemails. I can organize how and where to create a flow to have them in. If you are a business you can have your new business and certain categories separated for you to call. I record many different voicemails to be able to leave them automatically. Groove also provides templates for your emails which is nice to have.
  • Voicemails.
  • The ability to see who you are calling, city, state and time.
  • The ability to leave notes.
  • I can transfer a call to another person while on a current call which is awesome.
  • I move the Groove tool all around my page. I can minimize it or slide it to the left or right. I love moving it around on my page.
  • I would like to see more results such as giving you the ability to choose your number to dial.
  • Ability to add additional # from the screen.
  • Sometimes it slows down for about 5 min and the screen will disappear and return.
  • Easy to utilize.
  • Templates, and suggestions.
  • Multi-function dial pad and note taking.
  • Works well with other CRM's.
  • I love that I have the ability to go straight into another CRM from the home screen.
  • It is a time-saver, I can see who I called prior.
  • It saves money by allowing me to call up to 100 calls per day without manually doing it.
It is really easy to use and understand. I like Groove. Nothing is wrong that can not be corrected. I wish they had it for personal use as my home phone.
I have not utilized other products, other than a traditional phone.

Do you think Groove, a Clari company delivers good value for the price?

Not sure

Are you happy with Groove, a Clari company's feature set?


Did Groove, a Clari company live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Groove, a Clari company go as expected?

I wasn't involved with the implementation phase

Would you buy Groove, a Clari company again?


It is great for businesses, small or large. It works well with the CRM we utilize at work. Easy to operate and learn. However, sometimes there is a slow down not often but it does happen for about 5 min or so.