Groove improves your productivity | TrustRadius

Overall Satisfaction with Groove

Use Cases and Deployment Scope

I use Groove to do massive sending to prospects and do follow-ups to these emails. My key problem is about calls because one thing I do is calls in the USA and the other very different thing I do is call outside and if I use iOS, then my calls aren't viewed on my reports.

Pros and Cons

Pros

Follow up emails
Send masive emails
Track opp.

Cons

IOS feature
More easy to view the mail activities like: click, open, etc.
Config to integrate with cell phones to track calls and this can be seen on the reports

Most Important Features

Tracking emails
Sending a massive amount of emails

Return on Investment

Being closer to our customer
Faster to reach new customers

Usability

8

I feel Groove should better improve the flow.

Key Insights

Do you think Groove by Clari delivers good value for the price?

Not sure

Are you happy with Groove by Clari's feature set?

Yes

Did Groove by Clari live up to sales and marketing promises?

Yes

Did implementation of Groove by Clari go as expected?

Yes

Would you buy Groove by Clari again?

Yes

Other Software Used

Salesforce Essentials

Likelihood to Recommend

For tracking emails and activities. Works very well for sending massive emails. Doesn't work well for me with tracking calls.

Comments

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