Experience Greatness Like Us.
May 31, 2023

Experience Greatness Like Us.

Nhicky Gutierrez | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Groove

Groove help the team in a lot of ways, Mostly when tracking emails and conversation with the customer to the business email that we're using. It is a great way for us to track and check the conversation without compromising the integrity of the business. Groove really helps the team by taking notes and checking the last conversation they have with the customer. With that being said, this application is really necessary for us to work efficiently. I hope this application upgrades in much more ways connecting to other tools that we're using in the business. Sales of the team will be more efficient with the help of this tool.

Pros

  • Intergration of groove on the business email.
  • Intergration of groove on the business Tool, particularly on salesforce.
  • Intergration of groove on the business conversation to clients.
  • Intergration of groove on the business conversation the business.

Cons

  • The footprint of the person who lasts touches the information.
  • The footprint of the person who edited the information.
  • Date and time of the modification of the account owner.
  • Date and time of the modification of the last person touching the account.
  • Integration of all the information.
  • Foot prints that help determine the last person.
  • Data save.
  • Productivity Increases by using the Groove.
  • Teammates are most happy using the application.
  • Administrative work is much easier and more convenient.
Customer service ratings are much higher while using the groove application. The team is much better and easier on how they can look for the information needed in a timely manner without compromising the time of the customer that they are helping. This way, the customer's and the teammate's time are much low consuming with the help of Groove.
Instead of using the Google Calendar for reminders of all of the tasks for the day, week, or month. Groove is way better than Google Calendar. It's much more efficient and user-friendly to use. Unlike other people not using the groove application, I know to myself how convenient it can be since I have experienced it before.

Do you think Groove, a Clari company delivers good value for the price?

Yes

Are you happy with Groove, a Clari company's feature set?

Yes

Did Groove, a Clari company live up to sales and marketing promises?

Yes

Did implementation of Groove, a Clari company go as expected?

Yes

Would you buy Groove, a Clari company again?

Yes

Groove is well suited to those people or business that wants to record their information, transactions, and business conversation. This application really helps on leading the way with the best thing possible and makes the owner's job much faster and lighter. I highly recommend the Groove to all businesses to ensure the quality of the work they do.

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