Item: Guru
Rating: 9
Author: Christtian Pinto

Overall Satisfaction with Guru

Use Cases and Deployment Scope

We started using Guru within a few departments here at Zoom and now it is being used across all departments. It allows us to quickly search for content as we write our emails (using the Google Chrome extension) and we can easily share the information with internal and external parties. On top of that, it is easy for us to distinguish between internal-only and external content.

Pros and Cons

Pros

Knowledge Triggers - Identify suggested knowledge articles based on what you are typing.
Differentiate internal-only from external articles, allowing you to efficiently and quickly decide what can be shared and what can not.

Cons

Speed - it can be quite slow some times when you search.

Return on Investment

ROI
Efficiency

Support Rating

To this day, I have not had the need to engage Guru's support.

Key Insights

Do you think Guru delivers good value for the price?

Not sure

Are you happy with Guru's feature set?

Yes

Did Guru live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Guru go as expected?

I wasn't involved with the implementation phase

Would you buy Guru again?

Yes

Likelihood to Recommend

Guru is very well suited for knowledge search especially when you have a product with a big range of functionalities. It does allow you to quickly search for knowledge topics and get yourself up to speed, giving you confidence when talking and instructing customers, all of which I can do with a few clicks.

Comments

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