Guru is a great tool to learn, easy to handle, easy to find.
November 14, 2023

Guru is a great tool to learn, easy to handle, easy to find.

Andrea Hernández | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Guru

Guru is our knowledge book we learn about all the process, and how it works. Guru is so helpful.
  • Accurate information
  • Organization of the cards information
  • Guru AI works perfect
  • 80% of the information from Guru is verified
  • quick questions sometimes are not correct.
  • some cards are not verified
  • implement more features in the dashboard
  • my library feature is my favorite since it works as shortcut for my common cards
  • in the dashboard we can review de recent viewed cards
  • the notifications we can be aware when a new cards had been updated in time
  • Helpful in research process
  • ROI
  • Excellent tool to guide agents

Do you think Guru delivers good value for the price?

Yes

Are you happy with Guru's feature set?

Yes

Did Guru live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Guru go as expected?

I wasn't involved with the implementation phase

Would you buy Guru again?

Yes

When the customer asks how can help with the technical issues, Guru has the card to guide the customer to do some troubleshooting.