1. Home
  2. Knowledge Management Systems
  3. Guru Reviews
  4. User Review of Guru
Good tool for centralized information.
November 24, 2023

Good tool for centralized information.

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with Guru

We use Guru to stay informed regarding important company data such as methodologies, processes, policies, etc., all in one place. We also find the announcements feature very useful since it has Read Receipts when necessary, and there's also a really good notifications system. I only use Guru for informative purposes because of my role, but I know it can be used for many other things too.
  • Sends notifications for important announcements.
  • Asks for read receipt when it's about an announcement.
  • Allows you to have all types of information in one place.
  • Search engine is really good to find the information you need.
  • There are a lot of sections or modules that I don't understand how to use or why they're important.
  • It's hard to find some specific things manually.
  • The "Ask a Question" button should be located somewhere else or be more prominent in some way. I was getting email notifications from Guru about questions I didn't know how to ask.
  • Announcements feature.
  • Notification system.
  • Search engine for cards.
  • Efficiency has improved, but I couldn't give a number because of my role when using this tool.
Google Drive and Guru are very similar because you can have a lot of information in one same place and we currently use both but for different things. We use Guru for informative purposes only and Google Drive for more interactive experiences such as creating and editing a document collaboratively with other coworkers or having an interactive table in Google Sheets. The main difference between these tools, I would say, is the number of features each one offers. Google Drive is huge and can be used for many things. I think Guru is more limited.

Do you think Guru delivers good value for the price?

Not sure

Are you happy with Guru's feature set?

Yes

Did Guru live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Guru go as expected?

I wasn't involved with the implementation phase

Would you buy Guru again?

No

Guru is a really good tool to have all the information centralized and accessible to everyone. It's also great to share important announcements and make sure that everyone actually reads them. On the other hand, I personally think the Google suite is better for creating and sharing documentation and other types of data when it's not about announcements. I think it's more familiar and comfortable to use.