Item: Guru
Rating: 10
Author: Adriana Arnold

Use Cases and Deployment Scope

I work with customer service and I use Guru my entire shift to help me to find fast and accurately answers. I really think Guru is extremely important piece of my daily job because it does help a lot to find more complexes answers on my daily job. All my coworkers really enjoying using Guru.

Pros and Cons

Pros

finding answers to complex question.
facility the day when it is a really busy one.
Easy to navigates

Cons

missing functionality
faster
correct answers

Usability

10

accurate results It gives instant answers right in your workflow. Answers you need directly. Very easy to use and to navigates.It helps a lot with my daily jobs.I work with customer service and finding accurate answers is very important to keep the job flow going good through out of the day.

Key Insights

Do you think Guru delivers good value for the price?

Not sure

Are you happy with Guru's feature set?

Yes

Did Guru live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Guru go as expected?

Yes

Would you buy Guru again?

Yes

Likelihood to Recommend