Guru

It is very easy to use.

Guru is always here to help us with the articles and procedures that we need to follow to work properly. Also, Guru is awesome for internal articles that just selected teams or managers can have access and that is a plus.

I give it a 10 out of 10 because there is not much that goes into using Guru. It is extremly user friendly.

It deserve more than a 10 :)

Guru has always been easy to use. The only feature that seems overly complex is the analytics section, which we don't tend to look at. We've never had any difficulty with creating collections, boards or cards, or with sharing them with our internal team or external partners.

It is pretty user friendly

It's incredibly easy to use, manage cards, keep them updated, and review changes to cards. The search and AI generated answers features still need work. The AI generated answers seem like an attempt at bolstering the search function, but it feels like trading one problem for another. The search function has weaknesses in how relevant the results are, while the AI generated answers have weaknesses in how true/accurate the answers are. We have certain data that is only available internally, or for specific customer segments, but the AI generated answers can't distinguish between them. That lack of context leads to answers that aren't correct or appropriate for certain users. I have recommended that the customer facing teams avoid using that feature.

Because Guru is very adaptive, usable for everyone without needing to much knowledge transfer and a easy, friendly and great tool to share documents among a team or company. I also like a lot the integrations with other tools to view cards, also the recommendations we have at each dashboards and verification of the documents.

Its fairly easy to use and set up.

Overall it's nice, it gets buggy with the email platform that I use.

It's quite intuitive to use.

It's easy to be confused by the hierarchy of boards, collections, cards, etc. Otherwise the UX is clear and uncluttered.