Item: Guru
Rating: 10
Author: Analee Harriman

Overall Satisfaction with Guru

Use Cases and Deployment Scope

I use Guru as a knowledge base to find answers to any questions I have about how to perform certain call procedures, such as making an outbound call or leaving a voicemail for a patient. I also use it to locate other procedural documents that may be too large to contain within Guru.

Pros and Cons

Pros

Efficiently organizes different documents into specific categories
User-friendly article search
Provides efficient and user-friendly organization of user-created favorite lists

Cons

AI search function does not always provide relevant results

Usability

The regular search function frequently brings up the correct article that I am looking for with only a few words entered, sometimes with only a few letters typed in. I can also create a favorites list and edit it with just one click of a check box and it moves articles easily.

Key Insights

Do you think Guru delivers good value for the price?

Yes

Are you happy with Guru's feature set?

Yes

Did Guru live up to sales and marketing promises?

Yes

Did implementation of Guru go as expected?

Yes

Would you buy Guru again?

Yes

Likelihood to Recommend

Guru is excellent for finding specific articles about procedures and for organizing them into user-friendly favorites lists that can be quickly accessed for use. The AI query suggestion feature is not as user-friendly as it could be and frequently returns results that have little applicability to the query asked by the user.

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