Gusto is a Disaster

We have been with Gusto since 2018, but we cannot in good conscience recommend them to any businesses, small, medium, or large. Their software is faulty and their customer service is never available to help. Holidays are not added properly to payroll even though we are on their Complete plan with "automated PTO/payroll syncing". Our 401(k) matching contributions are not calculated properly because their software doesn't use all eligible wages before calculating the 401(k) match. The list of issues goes on. It takes Gusto ~ 2 weeks to answer emails. We sent them an email 3 weeks ago and we have yet to receive a response!!! It always takes them many days or a few weeks to get back to us (when they do reach out). And when we get a response, they simply don't address the problem or cannot solve the issue. Gusto is either disorganized or growing too fast. They are no longer a viable solution if you are looking for reliable payroll software and responsive customer service. We're considering leaving them in 5 weeks and starting 2022 with a more robust platform.