Payroll provider tells me to hire an accountant ...
December 11, 2021

Payroll provider tells me to hire an accountant ...

Kelly Fitzpatrick | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User

Overall Satisfaction with Gusto

We use Gusto for full-service payroll for the company. It is easy to use and run payroll. My issues with the company are that the customer services representatives generally know less about the product and about taxes than I do as a layperson. A recent example is that one of the forms that they submit for us is the new Paid Family and Medical Leave tax. Each employee pays into this fund for Massachusetts. The employer is allowed to opt-in but in order to do this, the employer must be listed on the form and check the "opt-in" box next to the employer's name. When I contacted Gusto about this they repeatedly respond in a way that makes me think that they don't understand my question. I have even sent them a copy of what the Department of Revenue advised to me in an email. With the email documentation from the department of revenue that says their form is incorrect, they have refused to assist me and asked me to get my accountant involved. With my accountant involved- why do I need a payroll company?
  • Easy to use onboarding
  • Easy to use payroll
  • Two days direct deposit
  • Customer Service
  • Modification of tax forms
  • Payroll
  • Direct Deposit
  • Tax forms submitted to Federal and State agencies
  • Gusto refuses to show signed forms for former employees
  • Gusto does not have a way to resubmit tax forms that need to be altered or alter current tax forms
  • Intuit Online Payroll (discontinued)
Intuit was an easy to use system with less tax reporting capability

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Gusto can pay W2 employees well. It is a straightforward and intuitive format for anyone that is software savvy. If your employees are partial commission then you will have an issue tracking time. Documents that are sent to potential new hires cannot be retrieved or downloaded until the employee has been officially hired. That means you cannot review an offer letter sent until it is signed.

Gusto Feature Ratings

Pay calculation
Benefit plan administration
Direct deposit files
Salary revision and increment management