Excellent Payroll automation and benefits management platfomr
April 08, 2022

Excellent Payroll automation and benefits management platfomr

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Gusto

Gusto has made payroll and benefit automation simple. We use this product to make sure employees are paid on time and have access to additional benefits. Prior to using Gusto, we were using a system that wasn't purpose built to solve payroll challenges and cut down our admin time which Gusto was able to do.
  • payroll automation
  • benefits management
  • time off management
  • quick support team
  • answering payroll questions when issues come up
  • tax management for employer and employee
  • employees have mentioned they wished there were more options within the mobile app
  • nothing else
  • payroll automation
  • tax management
  • benefits management
  • top-notch service/support
  • save us on admin time
  • employees like the certainty and ease of use of the system
Gusto is more purpose-built for this than QBO which, while good, was more of an add-on rather than their primary product focus. Gusto also has very thorough and responsive support for us and for employees which was also a huge plus. It also felt like the taxes were managed better leaving us in a better tax position at year end.

Do you think Gusto delivers good value for the price?


Are you happy with Gusto's feature set?


Did Gusto live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Gusto go as expected?

I wasn't involved with the implementation phase

Would you buy Gusto again?


Gusto seems incredibly well-suited to a smaller business like ours where we can have a one-stop shop for the employer and employee. I'm guessing there may also be the ability to run more complex programs for larger organizations. For us, the fact we can automate payroll, benefits admin saves an incredible amount of time since we are not experts in these processes otherwise.

Gusto Feature Ratings

Pay calculation
Benefit plan administration
Direct deposit files
Salary revision and increment management