Overall Satisfaction with Gusto
We transitioned from another payroll / HR system to Gusto in December of 2022. Gusto's pitch was that they would automate all of our onboarding for tax registration and would automate filing our quarterly taxes.
- Nothing
- In my opinion, the support is terrible
- From my experience, sales people disappear as soon as you are sold
- Nothing at this point
- Everything is negative at this point
- Intuit Online Payroll (discontinued) and Paychex Flex
I thought that Gusto's solution was more modern and flexible. All of that would be fantastic if they gave any care to onboarding correctly, customer service, and honest sales tactics... but in my opinion, they do not so I feel it's worthless.
Do you think Gusto delivers good value for the price?
No
Are you happy with Gusto's feature set?
No
Did Gusto live up to sales and marketing promises?
No
Did implementation of Gusto go as expected?
No
Would you buy Gusto again?
No
Gusto Feature Ratings
Gusto Support
Pros | Cons |
---|---|
None | Slow Resolution Poor followup Less knowledgeable Problems left unsolved Not kept informed Escalation required Difficult to get immediate help Need to explain problems multiple times Support doesn't seem to care Slow Initial Response |
No. We are a brand new customer and cannot even get onboarded correctly so I absolutely refuse to pay them another dollar.
Only the benefits group has been responsive ... and they outsource most of that.