Gusto Reviews

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Evan Wade | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User
Review Source
[I believe that they have] absolutely dreadful customer service. If you need any kind of help from them, good luck. They're generally nice people, but [in my opinion] completely useless. [In my experience,] you'll need to follow up with them multiple times, and if you're lucky you'll get a response in a few weeks.
Daniel Shatzkes CEO Entrepreneur, Manufacturer, Musician | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
Any time I've had a question I've been able to chat, email or call and get an answer either immediately or within a very reasonable amount of time. The customer support representatives are always knowledgable and I've never been in a situation where they didn't know what to do. As I've already mentioned, the only thing I wish sometimes is that things could be explained with a little more "layman's" terms.
March 12, 2021

Do Not Trust Gusto

Score 1 out of 10
Vetted Review
Verified User
Review Source
Gusto only supports the business owners, NOT the employees who may directly be impacted by the negligence of missing information. If the employee is not informed of any potential problems at the time when it would be possible to avoid financial burden, oversights or problems cannot be addressed in a timely manner. Gusto took our $0 for my federal withholding, which was NOT desired and was expensive for me personally. This problem was not clear due to Gusto's emails saying federal withholding was being taken out - but that was not accurate.
Ed Hart | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
Gusto's support team is responsive and helpful and they have pretty good online resources. We've had a couple issues that didn't fit "in the box" so we've had to create a couple manual workarounds, but the tradeoff for the ease of use of Gusto is ok. Those limitations aren't because of the support team, but more technical limitations.
Jonathan Yarbor | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
Support isn't always perfect, but they make sure you get taken care of. I've seen issues where the support chat might not always appear or the phone line takes extra long to get ahold of someone. But overall their customer support team will always eventually take care of you. No real complaints.
Sander Kallshian | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
We always get the support we need, although there have been times when we waited slightly longer for a response than we would have preferred. It may have been due to the nature of our particular support request that it needed to be escalated, causing longer wait times, and in the end it was resolved to our satisfaction.
Stephen Steinberg | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
We only had to reach out to Gusto support once, so I have a limited scope of experience here. However the response time was surprisingly fast, the answer was thorough and it solved our problems immediately. You never hope you need to use support, but if you do, Gusto has your back.
Score 8 out of 10
Vetted Review
Verified User
Review Source
In rare times that we had to reach out to support they are fast and friendly and always eager to assist. Says a lot of software when you do not have to reach out to support very often. Quick and easy access to support channels makes it pain-free when you do encounter an issue.

Gusto Scorecard Summary

Feature Scorecard Summary

Payroll Management (6)
Pay calculation (43)
Support for external payroll vendors (8)
Benefit plan administration (33)
Direct deposit files (43)
Salary revision and increment management (38)
Reimbursement management (11)

What is Gusto?

Gusto is a modern, online people platform that aims to help small businesses take care of their teams. According to the vendor, their products and services help customers onboard, pay, insure, and engage their team in one integrated, easy-to-use platform used by over 100,000 modern employers. Gusto aims to make taking care of teams a joyful experience, while helping users manage their bottom line and stay compliant. Gusto promises that users will feel like a pro no matter how complicated the situation.

Full-service payroll - According to the vendor, Gusto makes running payroll easy. Gusto automatically calculates and files payroll taxes, help keeps companies compliant, and provides awesome support.

Benefits that work for any team and budget - Gusto aims to make offering employee benefits a reality for any small business. Whether an organization is buying health insurance for the first time or wants to integrate an existing plan with payroll, Gust can provide expert guidance. They'll help with add-ons like 401(k), life insurance, and commuter benefits, which the vendor says allows companies to create a competitive package that attracts and retains employees. The vendor promises their modern, intuitive software and team of licensed advisors helps customers navigate benefits with confidence.

Gusto Features

Payroll Management Features

  • Supported: Pay calculation
  • Supported: Payroll history for each employee
  • Supported: Benefit plan administration
  • Supported: Direct deposit files
  • Supported: Payroll tracking and auditing
  • Supported: Salary revision and increment management

Additional Features

  • Supported: Flexible, automated payroll
  • Supported: Benefits administration, including HSA, FSA, and Commuter
  • Supported: Streamlined HR
  • Supported: Affordable, integrated 401(k)
  • Supported: Workers' compensation compliance
  • Supported: Custom offer docs and onboarding
  • Supported: Flexible PTO policy options

Gusto Screenshots

Easy time-off trackingFlexible, automated payrollEffortless benefits administrationEasy time-off trackingAffordable, integrated 401(k)The source of truth for all your HR data

Gusto Video

Gusto Integrations

Gusto Competitors

Gusto Pricing

More Pricing Information

SaaS Editions Pricing
Pricing DetailsTerms
Concierge: Includes everything in the Complete plan, plus access to certified HR pros and resources so you don’t have to go it alone.$149/month$12 per employee/contractor
Complete: Includes everything in the Core plan, plus better HR tools so you can create a great place to work$39/month$12 per employee/contractor
Core: Refreshingly easy payroll so you can get back to what matters most.$39/month$6 per employee/contractor
Basic$19/month$6 per employee/contractor

Gusto Technical Details

Deployment TypesSaaS
Operating SystemsUnspecified
Mobile ApplicationNo
Supported CountriesUnited States
Supported LanguagesEnglish, Spanish

Frequently Asked Questions

What is Gusto?

Gusto offers payroll, benefits and compliance capabilities. Gusto is scaled for small to mid-sized businesses, and emphasizes an easy to use interface.

What is Gusto's best feature?

Reviewers rate Reimbursement management highest, with a score of 9.5.

Who uses Gusto?

The most common users of Gusto are from Small Businesses and the Computer Software industry.