Item: Gusto
Rating: 5
Author: Lisa A Lewis

Use Cases and Deployment Scope

My Clients that use Gusto provide me with Accountant access to their Payroll in order for me to retrieve reports, etc. I find that it is not a user-friendly site as well as it takes significant time to figure out what the bank transactions actually are and what they match on the reports.

Pros and Cons

Timeliness
Large agency payroll
Unsure

Transaction matching to reports
More user friendly reporting is desired

Return on Investment

It takes more time than I prefer for payroll management.
Waste of time = waste of money

Alternatives Considered

OnPay

I did not select Gusto, my client did. I add all new clients to OnPay. If a client has payroll previously and are happy with the provider, I do not force them to change even though I wish I could.

Key Insights

Do you think Gusto delivers good value for the price?

Are you happy with Gusto's feature set?

Did Gusto live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Gusto go as expected?

I wasn't involved with the implementation phase

Would you buy Gusto again?

Likelihood to Recommend

I do not recommend Gusto as I use other payroll providers which I find are much better. Gusto does not suit my needs in any way unfortunately.

Gusto Payroll - Either you love it or hate it.

Overall Satisfaction with Gusto