Works good for my small business.
February 26, 2025

Works good for my small business.

Jason Orellana | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Gusto

Works great for my needs as a small business. It has been just a few clicks to get things done for my limited employee needs. I primarily work with subcontractors, and it has done a good job of getting their payments out and tracking. Fairly easy to use. I saved a lot of time and stress this year by having Gusto send out the 1099 forms for me. I recently encountered a subcontractor who needed to get paid by check. Wish I could have used Gusto to make that payment for me. It would've made things easier. Other than that, everything's been good. I wish the price had not increased by $5 a month. We're a small busines,s so every penny counts.

Pros

  • Easy to use.
  • Sends me an email when their are tasks that need to get done.

Cons

  • Wish I could pay contractors with checks through Gusto as an option.
  • Saved me a few hours and stress sending out 1099 forms.
  • I had no clue how to hire someone or how I would have done it without a service like this. I don't want to know, either.
The user interface is good. It was fairly easy to sign up. Some things could be easier to find, but I can't think of an example now. Adding new people has been fairly easy. Giving access to someone else was also easy.

Do you think Gusto delivers good value for the price?

Yes

Are you happy with Gusto's feature set?

Yes

Did Gusto live up to sales and marketing promises?

Yes

Did implementation of Gusto go as expected?

Yes

Would you buy Gusto again?

Yes

I believe Gusto is better suited for someone who does not need assistance when using online products. If a person is not technically savvy, they may be better off with a different company that offers more phone support with their plans. I've had good experiences with other companies that might cost a little more, but they provide a rep.

Gusto Feature Ratings

Pay calculation
10
Benefit plan administration
Not Rated
Direct deposit files
10
Salary revision and increment management
Not Rated
Reimbursement management
Not Rated

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