Item: Gusto
Rating: 10
Author: Ashley Aten-Knighton

Overall Satisfaction with Gusto

Use Cases and Deployment Scope

We used ADP prior to Gusto, and not only was it very expensive, it was very difficult for some users to use. The constant requirement to change the password was very frustrating to some of our staff, especially those not as computer literate. What I really like about Gusto is the simplicity. It is not hard to use, even for beginners. I like that it has an easily accessible app and I also like how we can track our paid and unpaid time correctly.

Pros and Cons

Pros

Simplicity of Website
Emailed update of when payday is and snapshot of important things like accrued PTO, Net pay, an a fun fact
PTO and Unpaid tracking
Ease of accessing benefits

Usability

Very user friendly

Alternatives Considered

ADP Global Payroll

Too complicated for some users, frustration for some users on constantly having to change password too frequently. Not easily accessabile to all employees.

Key Insights

Do you think Gusto delivers good value for the price?

Yes

Are you happy with Gusto's feature set?

Yes

Did Gusto live up to sales and marketing promises?

Yes

Did implementation of Gusto go as expected?

Yes

Would you buy Gusto again?

Yes

Likelihood to Recommend

My brother actually had previously used Gusto for his small business. It was most affordable and offered all of the features that he needed. We also chose to use Gusto for our company as the accessibility and ease of the site is what we were looking for. We needed something that wasn't too complicated, yet offered the details and features for our employees

Gusto Feature Ratings

Comments

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Very happy with Gusto and use as our ATS