Gusto is a game changer
May 14, 2025

Gusto is a game changer

Melissa Williams | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Gusto

We run payroll in two states, house employee documents, have integrated benefits of our choosing, and use the time tracking feature which saves hours of work each month. Additionally, Gusto makes it easy to file payroll taxes and operate in multiple states. I have no concern to continue growing at the rate we have and expanding into more states knowing that Gusto will be there to support us.

Pros

  • Integrate benefits
  • Time tracking
  • housing documents

Cons

  • Customize permissions. I would love to give managers permissions to change pay for the people that report to them at annual reviews (but without seeing what other managers and those they report to make).
  • Making signatures mandatory. If someone doesn't sign a document, continue sending it.
  • This is given us back time - filing taxes on our behalf and time tracking integration specifically.
  • Taking the liability that I felt away with regard to benefit integration.
The features and partnerships within the platform are exceptional. Paying for the plan that makes time tracking integrate to payroll is worth its weight in gold. The to do list and task reminders also make the life of a busy operator easy. The onboarding process for new employees has made this a task that my team can do and not only rely on me.
We went from running payroll manually as ACH transactions through our bank straight to Gusto. We didn't look at other systems. Gusto checked all the boxes.

Do you think Gusto delivers good value for the price?

Yes

Are you happy with Gusto's feature set?

Yes

Did Gusto live up to sales and marketing promises?

Yes

Did implementation of Gusto go as expected?

Yes

Would you buy Gusto again?

Yes

For anyone apprehensive to payroll tasks and filing forms I think Gusto is a great fit. From 6 employees in one state to over 70 in two states we have grown with the support of Gusto. The only time I could think that Gusto is not appropriate would be for a small company that has a payroll expert on staff. Even then, in my opinion, the investment in Gusto is worth it!

Gusto Feature Ratings

Payroll Management
8.6
Pay calculation
10
Benefit plan administration
10
Direct deposit files
10
Salary revision and increment management
3
Reimbursement management
10

Comments

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