TrustRadius Insights
Alloy Navigator is a versatile product used to solve various business problems across different industries. It helps users to organize …
Starting at $19 per month per tech
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What is Alloy Navigator?
Alloy Navigator is a comprehensive IT Service and Asset Management solution designed to automate IT operations. The software provides complete visibility into an organization's IT service delivery, asset lifecycle, and network inventory. It offers an intuitive interface, easy 3rd party tool integration,...
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ALLOY NAVIGATOR EXPLORER
$19
Cloud
per month per tech
ALLOY NAVIGATOR EXPRESS
$49
Cloud
per month per tech
ALLOY NAVIGATOR ENTERPRISE
$79
Cloud
per month per tech
Entry-level set up fee?
- Setup fee required
For the latest information on pricing, visithttps://www.alloysoftware.com/pricing
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Starting price (does not include set up fee)
- $19 per month per tech
Product Details
- About
- Integrations
- Competitors
- Tech Details
What is Alloy Navigator?
Alloy Navigator is a comprehensive IT Service and Asset Management solution designed to automate IT operations. The software provides complete visibility into an organization's IT service delivery, asset lifecycle, and network inventory. It offers an intuitive interface, easy 3rd party tool integration, and robust auditing tools that help organizations manage inventory effectively.
The software boasts of a powerful process automation system with an intelligent interface that automatically creates meaningful relationships between data. This eliminates the need for costly programmers in designing robust IT processes. Alloy Navigator also comes equipped with auto-intelligent data links that ensure important relationships within information are recognized.
With Alloy Navigator, users can one-click audit their entire network and conquer the asset life cycle while ensuring compliance with best-in-class software licensing tools. Furthermore, it reduces information overload via powerful content availability tools allowing customer-specific content to be delivered to those who need it. Users can achieve unprecedented insight with customizable reports, schedulable reports as well as tailor-able end-user dashboards which provide up-to-the-minute analysis. All these make Alloy Navigator a valuable addition to small, medium & large companies across different industries looking for complete IT operational awareness at both strategic and detail levels.
Alloy Navigator Features
Incident and problem management Features
- Supported: Organize and prioritize service tickets
- Supported: Expert directory
- Supported: Service restoration
- Supported: Self-service tools
- Supported: ITSM collaboration and documentation
- Supported: ITSM reports and dashboards
ITSM asset management Features
- Supported: Configuration mangement
- Supported: Asset management dashboard
- Supported: Policy and contract enforcement
Change management Features
- Supported: Change requests repository
- Supported: Change calendar
- Supported: Service-level management
Additional Features
- Supported: Service Desk Management
- Supported: Inventory Tracking
- Supported: Configuration Management
- Supported: Relationship Management
- Supported: Custom Reports and Views
- Supported: Software License Management
Alloy Navigator Screenshots
Alloy Navigator Integrations
- Zapier
- Google Chromebooks
- Microsoft Report Builder
Alloy Navigator Competitors
- Freshservice
- SysAid
- SolarWinds Service Desk (SSD)
- ManageEngine
Alloy Navigator Technical Details
| Deployment Types | On-premise, Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Windows, Linux, Mac, Chomebooks |
| Mobile Application | Apple iOS, Android, Windows Phone, Mobile Web |
| Supported Languages | Chinese (Simplified), Chinese (Traditional), English, French, German, Italian, Portuguese, Russian, Spanish |
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Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
- Recommendations
Alloy Navigator is a versatile product used to solve various business problems across different industries. It helps users to organize daily incident tasks and provide efficient responses to end-users, which improves customer satisfaction and reduces response time. The software centralizes IT helpdesk and inventory systems, becoming the focal point for IT departments. This has helped users to manage helpdesk, ITSM, and hardware inventory more efficiently than previous ITSM tools.
One of the biggest advantages of Alloy Navigator is its customizable nature and integration capabilities. This allows companies to tailor the platform to their specific business needs while providing a way to connect different systems into one centralized platform. The software is also used for asset tracking, ticket management, knowledge base articles, and full asset library reservation systems, which has made it an indispensable tool for companies looking to streamline their operations.
Overall, Alloy Navigator is a powerful solution that solves the problems of different companies across various industries by providing efficient incident responses and optimizing ITSM operations through streamlining inventory management and integrating multiple systems into a single platform. These features have made it an essential tool for IT departments in different organizations.
Customizable: Users have praised Alloy Navigator for its high level of customization, with many reviewers stating that they appreciate the software's ability to tailor to their specific needs. The software offers a lot of parameters and workflows that are both powerful and flexible, allowing users to create one-stop departmental Help Desks. Many users found the straight forward approach for an all-encompassing program helpful.
Easy-to-use interface: Numerous reviews mentioned how easy it was to navigate Alloy Navigator due to its well-organized interface which saves time spent on the system. Most or almost all work can be done in the web browser, making it user-friendly; even end-users find the help desk portal simple to use.
Reliability: Reviewers praise Alloy Navigator for being reliable and providing quick results. It is cloud-based with an easy-to-use dashboard, comprehensive reporting and dashboards enabling users to track their work effectively, provide visibility to executive leadership, streamline approval processes for projects, and easily integrate with existing IT tools using APIs.
Confusing User Interface: Several users have stated that the user interface of Alloy Navigator can be overwhelming and confusing due to many menus buried in multiple layers.
Outdated GUI: Some reviewers feel that the graphical user interface (GUI) is outdated and could be simplified, making it more user-friendly.
Poor Customer Support: A few users have complained about slow customer support from Alloy Navigator, stating that it can take anywhere between 1-3 days to get a response which may not meet their expectations.
Users commonly recommend the software for its ease of use, customization options, and friendly interface. They suggest trying out the software and evaluating its cost/value before making a decision. Users also recommend considering Navigator Express as part of the evaluation process and taking advantage of Alloy's coaching services for clarification on features and customization. Additionally, users highly praise the support team and on-site consulting services provided by the software. Overall, users consider the software to be one of the best products they have implemented and recommend it for any progressive IT team.