Heroku, a solid cloud-offering from Salesforce
August 20, 2019

Heroku, a solid cloud-offering from Salesforce

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Heroku

Heroku is being used by several of our departments to host their backend in the cloud. We primarily utilize their computing solution and their postgres database solution as part of our cloud infrastructure. These workloads are not heavy, but they were inherited from existing teams.
  • Easy integration with the other Salesforce products.
  • Has similar if not better features then other cloud providers, but has the advantage of being less development intensive.
  • Quick and easy provisioning of commonly used resources.
  • The cost can be quite high even for small resource consumption.
  • Support can be enhanced upon as it's similar to other Salesforce products.
  • There tends to be a lot more maintenance required than other providers.
  • We have had easy integration with our Salesforce products.
  • Makes us review our use vs. cost of the platform as we use it more.
  • Like other cloud platforms, Heroku allows us to experiment quickly with ideas.
I think Heroku is in the middle of the pack if you are choosing a new cloud PaaS. What it excels in is that if you have Salesforce or less technical resources, it's easier for you to spin up resources and integrate other software.
Heroku general support can be improved upon. It's there, but the support is similar to other Salesforce products. Unless you have an enterprise agreement or a dedicated technical account manager, it can be hard to get some help in determining the best resolution for the technical teams, which can be frustrating.
We chose Heroku solely because we had an end goal of putting our data into Salesforce. The platform allowed us to simplify this.
I would highly recommend it for anyone that is already engaging with Salesforce, but I wouldn't recommend it to someone that's looking to get into the cloud initially. Heroku's selling point is that it's a good platform to get you into the cloud with less technical resources as it follows the goals of Salesforce's no-code strategy.

Heroku Platform Feature Ratings

Ease of building user interfaces
8
Scalability
7
Platform management overhead
5
Workflow engine capability
5
Platform access control
5
Services-enabled integration
7
Development environment creation
7
Development environment replication
7
Issue monitoring and notification
7
Issue recovery
7
Upgrades and platform fixes
7