HipChat is chatty and hip, but not perfect
June 30, 2016

HipChat is chatty and hip, but not perfect

Jay R. Newlin | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with HipChat

We are a software design/development agency. We use HipChat with one client to facilitate communication within teams and one-to-one. Members of these teams are on at least two continents and spread across 8 or more time zones.
  • Integration with other Atlassian products means that we see development "events" (e.g., pull-requests merged in Stash) in real time, without having to move to another tool.
  • The UI for HipChat is quite clean. I always know what room I'm in, which ones I can "jump to" quickly, and which rooms I haven't visited in a while.
  • HipChat on the desktop (I'm on a MacBook Pro with OS X El Capitan) is almost instantaneous. There is very little delay in the sending/receiving of messages (which can happen in some other chat/messaging platforms).
  • While the UI is quite clean (which I mentioned already), it can be hard to figure out how to join a new room or how to start a chat with another individual. I've struggled each time that I've wanted to do this, and I've puzzled through it with coworkers when they've been stymied by the same issue.
  • Mobile HipChat is terrible at notifying me -- even if a team member has @ messaged or direct messaged me. I get the notification on my phone (I use both an Android and an iOS phone), but I don't know which room or person has the message that caused the notification.
  • If I'm logged out of HipChat for a few hours or couple days, I get no indication which rooms have had activity since I was last logged in. I have to remember when I last visited each conversation and parse back through to see what I might have missed.
Both Skype and Slack definitely are better in my mind. We didn't choose HipChat; it's the tool that our client requires.
HipChat is probably well-suited for the organization that is tightly linked to Atlassian's products. If not, there are probably better messaging systems available.

HipChat (discontinued) Feature Ratings

Mobile Access
Not Rated
Not Rated
Internal knowledgebase
Not Rated
Integrates with GoToMeeting
Not Rated
Video files
Not Rated
Audio files
Not Rated
Access control
Not Rated
Advanced security features
Not Rated
Integrates with Google Drive
Not Rated
Device sync
Not Rated