HipChat has a lot to catch on
June 30, 2016

HipChat has a lot to catch on

Niranjan Rao | TrustRadius Reviewer
Score 2 out of 10
Vetted Review
Verified User

Overall Satisfaction with HipChat

HipChat was being used only in our department and not the whole organization. HipChat is used to keep the whole department's communication together, for the purpose of calling meetings or querying about the work task. Managing issues from JIRA and keeping track of when commits have happened in Bitbucket was easier with HipChat.
  • Basic chatting functionality
  • File Sharing
  • Deep integration with JIRA and Bitbucket
  • Keeps History
  • Also available on mobile
  • Slow to load
  • Sharing files takes time
  • Video calling only available in paid version
HipChat stacks up against its competitors as it supports great integration with services like JIRA and BitBucket. But apart from this one feature, it lacks in several others such as speed, file sharing size limit, screen sharing and voice or video calls.
HipChat can probably reach to a higher number of people if it gave similar features which others provide as well for free and just charged for Integration services and special features which only HipChat provides.
HipChat is well suited in organizations where supported integration applications are used, like JIRA, BitBucket or Asana.
For voice or video call HipChat falls back and even for screen sharing. These features are available on other chat applications for free.
HipChat should consider this features more seriously for free version as organizations are skeptical about using multiple chat applications.

HipChat (discontinued) Feature Ratings

Mobile Access
Not Rated
Not Rated
Internal knowledgebase
Integrates with GoToMeeting
Not Rated
Video files
Not Rated
Audio files
Not Rated
Access control
Advanced security features
Not Rated
Integrates with Google Drive
Device sync