Item: HireVue
Rating: 6
Author: Verified User

Overall Satisfaction with HireVue

Use Cases and Deployment Scope

Company wider usage. In the department I am in we are a significant segment of the overall users. Its helps the screening and selection (quality of hire) by helping us vet candidates early in the process better. Also helps reduce travel time and costs.

Pros and Cons

Pros

Ease of use
Mobile Friendly w/ apps on android and IOS
SAAS based / web based

Cons

Slow speeds and usage across the platform (mobile or from your desk)
All video interviewing needs to be a function of the ATS (we must end having to spend time in so many systems as recruiters) INTEGRATE FULLY OR THE ATS COMMUNITY WILL WISE UP AND DO IT
The HV system is lackluster as the shared service environment grows and we see the constraints in data management. Many of the recruiters are really not liking the tool……( I can put ½ the recruiters on a call and let them vent if you don’t believe me)- it’s a daily battle which has an effect on usage / adoption). It's struggling to perform in a shared service environment all OUTSIDE of the ATS- slow, unorganized, and the mountain of data is unusable outside of success-factors. Not to mention other vendors in the space are cheaper and offer more functionality which could be a long term risk.

Return on Investment

Customer service is good BUT then again the "Clients / Hiring Managers" dont have to "live in the tool like recruiters.
Improved innovation perception of hiring department (it is an innovative tool and most managers have never seen it before)
Negative impact is it helps and hurts at the same time. Hurts by adding one more layer / tool / training / system to learn etc.

Alternatives Considered

We have looks at all current players on the market. Including CRM vendors getting into the video space too. My dream is that one day our ATS is the only tool I need because its all seen from that dashboard NOT by logging into to additional tools.
We use SAP (ATS), People Answers, Checkster, HireRight, HireVue, Yello, Rescolu, SharePoint (inhouse build for better metrics to tie this all to), and more. I need a spreadsheet just to track all my usernames and passwords.

Other Software Used

SAP Core HR and Payroll, HireRight

Likelihood to Recommend

The tool is better as an individual tool rather than an enterprise ecosystem in my view. Collaboration is anemic and won't work in the tool at an impactful level. It's better in my view for independent parties who don't have to work with other teams / people /time zones / systems.

HireVue Feature Ratings

Comments

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Nicole Frisbee
(Vendor Representative) commented 10 years ago
Thanks for your honest review! We take all feedback very seriously and we strive to be the best digital interviewing tool out there. If you have issues with the tool being slow, we recommend using an Ethernet cable as opposed to WiFi, and making sure there are no large, unnecessary programs running in the background on your computer. Our developers are constantly working every day to improve the platform and our Integrations team is working tirelessly to get HireVue fully integrated with systems such as Taleo, iCIMS, and more. I personally invite you to join The Hub (our customer community): http://hir.vu/1n6m0sU where you can also add and track new product requests and features at any time as well as view and vote on other customer's requests too. We pride ourselves in having the only 24/7 support team on the market that is available through chat, email and phone. You can also call me directly (801) 231-5146 if you have any unresolved issues. In fact, you could have that 1/2 of your recruiting team contact us so we can resolve the problems they have with using HireVue - we would be happy to help! Again, thank you for your review and we hope to continue doing business with your company! - Nicole

Divine discontent, Pleased but not satisfied.