1. Home
  2. Social Media Management Tools
  3. Hootsuite Reviews
  4. User Review of Hootsuite
HootSuite - Gets the job done.
October 25, 2013

HootSuite - Gets the job done.

Nick Myers | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Software Version

Hootsuite Pro

Overall Satisfaction with Hootsuite Pro

  • Social publishing - Posting to your social profiles is easy and straightforward.
  • Analytics - Their graph builders are very attractive and easily exported for reports.
  • Dashboard- It's great to see everything in one place to keep up with your audience.
  • Mobile App - It has mostly the functionality that their desktop site has which is uncommon in social CRM apps in my experience.
  • Customer Service - They need to have better communication channels for their users. Having to rely on their Twitter handle for answers is not sufficient.
  • Customers - Easy to keep a conversation with our social following.
  • Social Following - Easy to keep track of our social following through the use of the analytics tools.
  • Social Influence - Keeping up with our conversations improves our overall influence score.
Their customer service is mediocre at best for a service that does run into problems occasionally. I often do not get replies to emails sent to HootSuite customer service and have to rely on solving customer service issues via their Twitter handle. This is difficult when you can only explain yourself at 140 characters at a time.

Using Hootsuite Pro

It's easy to use and works well on all my devices.