Hotjar is great and still has opportunity to get better
March 28, 2019
Hotjar is great and still has opportunity to get better
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with Hotjar
It is currently being used by the UX & CRO department and is included in most, if not all, UX & CRO campaigns. It is used to inform test recommendations and quick fixes to the site which may be hard to add to the dev queue without the data from Hotjar/other user research.
- Split heatmaps by device.
- Session recordings.
- Polls.
- Filters within session recordings.
- Allowing us to see elements/JS/CSS within the heatmaps so you can be more specific where users have clicked.
- Date ranges.
- Ability to implement things onto the site better, due to more data to support the changes, leading to higher conversion rates.
- Improves our CRO offering as we've included Hotjar.