A great budget UX tool
March 04, 2019

A great budget UX tool

Andrew Richardson | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Hotjar

Hotjar is being used to do both quantitative and qualitative analysis of our marketing site. It helps us answer the question of "how are people using our site?" in ways we cannot assume. It's Recording and Heatmap features help us see how people are using the site, and surveys give us the ability to gather feedback quickly. We use the surveys on our support site for the team to evaluate the effectiveness of individual articles.
  • Recordings are easy to watch and gather insights.
  • Heatmaps are easy to set up and have a very simple interface to browse through.
  • Setting up surveys is very intuitive.
  • The free plan is very generous if you just want to try it out.
  • Results can be a bit cumbersome to parse through, especially if you have a lot of survey feedback. It'd be nice to have additional ways to sort and filter feedback.
  • It's somewhat annoying to have to preemptively set up heat maps. It takes active participation while other tools allow you to autorun your allowance across the site to be able to bring up the data on demand. This is preferable.
  • The visual feedback tool doesn't seem like it'd get the right type of feedback. Maybe for a team without designers, it might, but having people give design feedback on your site doesn't usually have the best results.
  • Not necessarily a direct ROI, but it's given us insights into how we can improve our UX or where people are struggling in our user flows. This has resulted in a store experience that is extremely easy to use.
Hotjar is robust and incredibly affordable. It's insane how cheap it is for what it provides. Recordings and heatmaps alone are worth the price tag. Add on the other feedback gathering functionality and it's a really good bargain. It comes at a slight cost at the manual execution of running recordings and heatmaps but it's a small price to pay for a huge discount.
Very well suited for small teams. It's very very affordable and provides a lot of quality tools that I've spent a lot more for on other platforms. These can give you invaluable insights if you take some time to go through the tools and see how you can use them. If you have a small UX budget, this plus Google Analytics can be a great combo.