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Quick Insights, Easy Implementation, Cost Effective
September 13, 2021

Quick Insights, Easy Implementation, Cost Effective

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Hotjar

We leverage Hotjar for both quantitative and qualitative insights from our customers, post-purchase.
  • Customer insights
  • Easy, fast setup
  • Cost effective
  • Onsite customer analytics
  • Survey tool
  • Cost is almost negligent for the insights provided.
Analytics and session reply drill down not as robust, but much less expensive.

Do you think Hotjar delivers good value for the price?

Yes

Are you happy with Hotjar's feature set?

Yes

Did Hotjar live up to sales and marketing promises?

Yes

Did implementation of Hotjar go as expected?

Yes

Would you buy Hotjar again?

Yes

Great for quick feedback on customer's experience. Easy to customize questions and implement on order confirmation page. Simple reporting that is easy to understand.