HotSchedules for retail
June 01, 2017

HotSchedules for retail

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with HotSchedules

We schedule the staff for our entire operation and it helps force staff to communicate with each other for changing shifts.
  • Ease of posting online.
  • Staff communication.
  • Text or email staff with ease. Now I don't have to add/delete staff contacts in my phone.
  • It would be nice to have a free time clock function and since it's designed for restaurants, it specifies all shifts as either 'lunch' or 'dinner,' which confuses people at first.
  • I don't get a notification when employees request time off, so they still have to email me separately when they request a day, so I can approve or deny. This is also initially confusing to people.
  • I can't permanently delete employees from it. Every time I log in and go to the staff page, it lists every employee we've ever had until I change the view. Not a big deal, but kind of annoying when I'm in a hurry. On the other hand, it makes it easy when people come back to work, I guess.
  • It's been super-glitchy lately. Sometimes it won't let me log on and other times it won't accept the changes I'm making to an already posted schedule. I have to go back and double check that all of my changes went through. This is frustrating, especially at times of the year like this, when I'm struggling to get the schedule done on time & posted without issues with hotschedules.
Well suited for making staff fix their problems (getting time off, switching shifts).

HotSchedules Support

Only used support once to find out if they had a free time clock function