Hot Hot HotSchedules
March 01, 2017

Hot Hot HotSchedules

Tom Fremarek | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with HotSchedules

HotSchedules is used to staff the entire stadium by area, stand and job position.
  • As a stadium it gives us instant connection and ability to adjust staffing on good or bad weather days.
  • We also have the payroll portion of hotschedules which allows us to control early clock-ins in a very large facility plus it made payroll a 3 click process.
  • Scheduling can be done as if you were scheduling 10 different locations. Which in a stadium we are. It's easy.
  • Communication between staff and overall year round has helped with annual retention rates. I have a 90 % return season to season for staffing.
  • Ability to add photos and attach videos to messaging would be great. I send out a refresher on register use on every season prior to our customer service training schedule.
  • Combine with a partner and combine liquor and food training that automatically adds that to the employee's profile when completed. And notify the employer when it is due.
  • Preferred old scheduling of cut and paste into scheduling and not having to hit a letter to paste a shift into place.
ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
None
Kim Gerlich is always the woman to the rescue and is a true asset to HotSchedules. Honestly, in over 8 years I really do not have many issues. There have maybe been 4 crashes I can remember due to a server issue. But it was well communicated and resolved. I was one of the first for the payroll module and the few issues there were changed and resolved quickly with no issue and they appreciated the input.
I have used it in a full-service restaurant and now at a baseball stadium. Two very different locations. It is perfect for all locations.