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HotSchedules - Great Program that has a few drawbacks
March 24, 2017

HotSchedules - Great Program that has a few drawbacks

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with HotSchedules

It's being used by our Front of House management to schedule staff members. Access to scheduling, requests off and shift changes. Allows us to easily monitor the number of hours that staff members are scheduled. Allows us to block off specific peak days and times for request offs. Allows us to easily change an employees work availability.
  • It can be accessed from anywhere using the a computer or smartphone.
  • It allows us to monitor employee shift swaps and to accept of deny them the change.
  • Prints a easy-to- read daily roster to reference by the management team and front desk staff
  • Easy to input new employees and delete former employees.
  • There have been multiple occasions when the site has been down and we have not been able to gain access
  • The most recent updates have made it more difficult to view and schedule shifts for the upcoming week.
  • We don't like the new layout of the scheduling page. It's not as user friendly as the previous addition.
ProsCons
None
Slow Resolution
Problems left unsolved
Difficult to get immediate help
Need to explain problems multiple times
Slow Initial Response
Generally I am not the person who will have to contact HotSchudules support staff if we are experiencing a problem. The responsibility falls on the Service Manager who is in charge of doing the scheduling. When there is a problem, it generally comes when there is an issue accessing the site due to technical difficulties on HotSchedules end/System Updating. The general answer is that the problem is being worked on and we are given an estimated time the site will be back up.
Once you set your employees and make your initial schedule, it becomes easier to schedule your staff. It has some nice functions which allow you to contact and communicate with an individual employee or group message the entire staff. The daily roster reports can be customized to your viewing preferences.

It's nice that your staff can access and view their schedule without having to print up paper copies. Although you can block certain dates off for request offs, HotSchedules does not have the ability to limit an employee to number of days they can request off in time period or to track they number of days an employee has requested off. Site access has been an issue. There have been several occasions where we have been unable to access the site because of technical difficulties. The site being down has caused us not to be able to access schedules and daily roster which in some cases caused us to be short staffed or delayed in posting schedules to our staff members.