An app that's Hot Hot Hot, and beats many others that are Not Not Not
May 22, 2017
An app that's Hot Hot Hot, and beats many others that are Not Not Not
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with HotSchedules
We currently use HotSchedules for 3 very different businesses, an entertainment center with 100+ employees, a restaurant with 50+ employees and a liquor store with 15 employees. It works for all 3 businesses and we find it VITAL to use the store logs to provide comparisons and insight from staff to better future events. From an HR standpoint, we keep a log of interactions with your staff, good and bad, providing proof for coachings, merit reviews and even labor audits. From a business operations viewpoint, we post in the logs regarding maintenance issues, new product introductions and customer requests. Todays' employees want their schedule information quick, HotSchedules provides a platform to share that information in the text messages, emails. The entertainment center uses the budget feature and we are working to introduce that feature to our other two businesses.
Is HotSchedules pricey? Yes and no. A product is only as good as the person that chooses to use all of the features, we value the store logs MORE than just using the scheduler. Add in that we occasionally use the budgetary segment, we believe we get more value out of HotSchedules.
Overall, I would highly recommend HotSchedules for any company - small, medium, and large!
Is HotSchedules pricey? Yes and no. A product is only as good as the person that chooses to use all of the features, we value the store logs MORE than just using the scheduler. Add in that we occasionally use the budgetary segment, we believe we get more value out of HotSchedules.
Overall, I would highly recommend HotSchedules for any company - small, medium, and large!
Pros
- Store Logs - the ability to record daily events. It provides the review for the monthly results, or even a staff members training progress.
- Scheduler - divide your staff into various departments so your managers can focus on meeting guest needs in smaller groups. Also a great communication tool as it sends out the schedules in a way convenient to the staff member.
- Reports - we only use 5 of 30+ reports, but those provide us material for managers to keep the business on track throughout the day.
Cons
- Configuration is key - there can be bumps after bringing a new business into HotSchedules so the terminology has to be different for each one.
- Scheduler - on the old one, there use to be a key that explained the hot keys, now its missing. Probably under Support, but it used to be on the scheduler screen.
| Pros | Cons |
|---|---|
Quick Resolution Good followup Knowledgeable team Problems get solved Kept well informed No escalation required Immediate help available Support understands my problem Support cares about my success Quick Initial Response | None |
I believe HotSchedules is a premier tool for our businesses. Our last scheduler app did not provide the store log feature, where as HotSchedules provides all of the features that we need and MORE. Reports, Staff Journals, tracking task assignments, handling multiple time off requests. Best part, we still haven't used everything it provides.
Using HotSchedules
| Pros | Cons |
|---|---|
Like to use Relatively simple Easy to use Technical support not required Well integrated Consistent Quick to learn Convenient Feel confident using | None |
- Scheduler
- Requests for Time Off
- Messaging
- Staff Journal
- Budget setup
- Adapting or configuring the terminology to a different industry.
Yes - Works really well to use for views of the logbooks, rosters, staff information, but it's way too easy to "lose" progress on a posting by going back or accidental exit of the app. There should be a safeguard to ask you if you want to leave. I also have the Above Store Console that allows me to switch between 3 different companies, and the mobile feature works flawlessly.
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