MIddle of the road and honest.
June 14, 2017
MIddle of the road and honest.
Score 6 out of 10
Vetted Review
Verified User
Overall Satisfaction with HotSchedules
It is currently only being used by the front of house staff and management. The kitchen is reluctant to use it. It does provide the FOH staff with easy access to their schedule from their mobile device. Management does not like the way a schedule prints out and finds it a bit hard to read, but overall, it is worthwhile.
- Mobile access to schedules is key for the FOH employees.
- As an owner who does not do the scheduling, I do appreciate being able to bring up my phone and look at the roster to know who is working and when.
- Tracking availability schedules and food handler certs are certainly very helpful.
- HotSchedules should move away from being connected to companies that promote stealing other employees. Jobsabi was not appreciated by this employer whatsoever.
- Reporting - especially the posted schedule - is hard to read and doesn't have many options for different layouts
- Give us the ability to hide past employees in the employee listing. It's ridiculous to have to see terminated or inactive employees.
| Pros | Cons |
|---|---|
Quick Resolution Good followup Problems get solved No escalation required Support understands my problem | None |
Using HotSchedules
| Pros | Cons |
|---|---|
Easy to use Technical support not required Well integrated Convenient Feel confident using | Slow to learn |
- I don't have an answer here, but I do appreciate all of the training database videos they have.
- Schedules are tough, I am good at using all kinds of software, but I still found it challenging to be sure all shifts were covered