HotSchedules - The disaster
December 14, 2017
HotSchedules - The disaster
Score 1 out of 10
Vetted Review
Verified User
Overall Satisfaction with HotSchedules
We use it across our entire organization for user management and time tracking; or we would if the time tracking feature worked. We are using it to make our schedules but still have to use our old time tracking system due to errors from hotschedules.
- They have 24 hour support which is nice, but the reps are not trained on all the "new" features.
- Their upper-management is not afraid to get involved and help resolve issues, which we have taken advantage of multiple times.
- The user interface is clean and fairly easy to use.
- The inability to share employees from site to site is really disappointing.
- Their support reps are not aware or trained on the "new" features that are developed for customers.
- Their database engineers seem reluctant to provide assistance correcting issues their product caused.
| Pros | Cons |
|---|---|
Support cares about my success Quick Initial Response | Slow Resolution Poor followup Less knowledgeable Problems left unsolved Not kept informed Escalation required Difficult to get immediate help Need to explain problems multiple times |
The UI is far better than our previous we selected hotschedules because they stated it could do everything we needed but we were sorely mislead as when the time came to switch we found that it could not meet the needs we clearly outlined.