Hot, Hot, HotSchedules!
December 13, 2017
Hot, Hot, HotSchedules!
Score 7 out of 10
Vetted Review
Verified User
Overall Satisfaction with HotSchedules
HotSchedules is used across our entire company to make scheduling at each individual location more personalized. It helps keep the location up to date with the most recent schedule changes and since we are in an industry working with primarily first time job holders and high school students, it helps bridge the gap of having to contact each employee whenever a schedule change occurs or if they need to swap shifts or take an unexpected day off. I think some of the best features are how interactive both the application for mobile devices and the browser version are and that they update in real time as soon as a change is made with a push notification to everyone assigned at my location.
- The template system for shifts that occur every day at our location and that I can drag and drop them to ensure that I am meeting our company’s staffing guidelines are a huge plus for me.
- The ability for employees to handle shift change on their own with my approval so I am kept in the loop but not having to constantly log on every time an associate calls me with an unexpected need to change their schedule is a nice feature.
- The mobile application is ten times greater than the previous program we were using to generate a schedule. It is very interactive and allows me to do almost everything from the convenience of my smartphone or tablet.
- My biggest complaints are just bug fixes that were supposed to be pros of the product. Right now there is a bug that has gone on since we rolled out the product at our company that does not allow us to share employees between locations for employees needing to cover a shift or transfer to another location for an extended period of time.
- I would really like to see them add the actual schedule creation into the mobile application or at least be able to create the schedule on a mobile browser to eliminate the need to use my home computer. If I could generate a schedule from my phone or tablet, I would be able to make any necessary changes on the fly and it would not necessarily interrupt my time off or when I am not at the location.
| Pros | Cons |
|---|---|
Good followup Knowledgeable team Problems get solved Immediate help available Support understands my problem Support cares about my success Quick Initial Response | Slow Resolution |
Kronos always seemed very dated and was not very user-friendly. There were many steps and hoops that needed to be jumped through when creating a schedule and it would not notify employees if their schedules were changed. The template system had to be created through an area director or someone that may not have known our specific location needs for scheduling and a lot of editing was necessary at the actual location by the members of management who were physically creating the schedule. HotSchedules has been a night and day difference from any previous products we have used.