Great commumication tool
August 09, 2018

Great commumication tool

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with HotSchedules

Each of our full-service locations utilizes HotSchedules as a tool to minimize labor expense and a communication tool with our team.
  • Communication with team members
  • Enforce time and attendance with POS to control labor expense
  • Communication among managers
  • Tracking staff performance issues
  • Keeping up permits
  • Does not tie labor/schedule postings to budget; too easy for managers to override
  • Messages are not easily accessible
  • Above store reporting tools are outdated; should be able to schedule reports
HotSchedules was the first to tie into a POS to control clocking in and out for employees compared to a canned product from major POS providers. HotSchedules is more widely used by hourly employees in the industry, so there is less of a training curve.
Updates are frequent, and they are not always better. The scheduling portion was one of the easiest at one point. New upgrades make scheduling a bit more cumbersome. Scheduling is not always tied to the benefits of programming. With the expense, it should be used as a labor savings tool. System allows managers to overlook important features to ensure you writing the best schedule for profitability and guest service.
For small to medium-sized companies HotSchedules works great when business is very static. If you are simply using HotSchedules for a schedule writing tool, it is phenomenal. However, it does miss the mark as a labor control software. Needs more controls to keep managers aware of spending versus historical sales data.