Great commumication tool
August 09, 2018

Great commumication tool

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with HotSchedules

Each of our full-service locations utilizes HotSchedules as a tool to minimize labor expense and a communication tool with our team.
  • Communication with team members
  • Enforce time and attendance with POS to control labor expense
  • Communication among managers
  • Tracking staff performance issues
  • Keeping up permits
  • Does not tie labor/schedule postings to budget; too easy for managers to override
  • Messages are not easily accessible
  • Above store reporting tools are outdated; should be able to schedule reports
HotSchedules was the first to tie into a POS to control clocking in and out for employees compared to a canned product from major POS providers. HotSchedules is more widely used by hourly employees in the industry, so there is less of a training curve.
Updates are frequent, and they are not always better. The scheduling portion was one of the easiest at one point. New upgrades make scheduling a bit more cumbersome. Scheduling is not always tied to the benefits of programming. With the expense, it should be used as a labor savings tool. System allows managers to overlook important features to ensure you writing the best schedule for profitability and guest service.
POS integration is the biggest benefit. When used correctly, forecasting is great within HotSchedules. A bit harder when business is more seasonal or tied to local events that are not regular. Needs improvement in enforcing "rules" versus flat dollars and hours.
HotSchedules is great as a communication tool for employees.
Organization is the biggest benefit. Employee availabilities are easily updated without forms and papers lost in the manager office. Great tools for above store users to communicate incentives and contests.
For small to medium-sized companies HotSchedules works great when business is very static. If you are simply using HotSchedules for a schedule writing tool, it is phenomenal. However, it does miss the mark as a labor control software. Needs more controls to keep managers aware of spending versus historical sales data.