HR Smart: Beware of what's under the hood
February 06, 2015

HR Smart: Beware of what's under the hood

Eric Austin | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User

Overall Satisfaction with HRSmart

We used HRSmart for recruiting for one year and then replaced it. We used HRSmart for LMS, Performance and Compensation. All employees and managers used these modules. This was used as a transactional system to capture compliance and development online training, manage performance reviews online and manage the annual salary planning process.
  • They are supportive of customization.
  • They worked hard to make the platform seamless across modules for the user.
  • The premise of the version we were on was that it was one platform. As it turned out the underlying database was somewhat the same but the user experience was different and the data was not moved from one place to another seamlessly. The compensation module was a separate system provided by a subcontractor.
  • The system overall is not user friendly and doesn't have standards set for compliance reporting, especially in the applicant tracking module. HRSmart could do well to get user feedback on the UI and incorporate a better user experience.
  • The system is not a true multi-tenant SaaS. Each customer is on a separate version making updates inefficient and customization possible. The user community is ineffective at influencing product development. The product seemed to be under invested in.
  • Very little. It was relatively less expensive to implement but the application didn't meet the needs of the business and ultimately all modules will be replaced.
  • Taleo,Halogen Software,SuccessFactors,iCIMS,Workday,Cornerstone OnDemand
We selected HRSmart at the time because they were the leading up and coming company offering a multi-functional talent management platform on one underlying database. The value proposition was that we were supposed to only have one integration between HRIS and HRSmart.
The reality was that the systems weren't as integrated as billed. Compensation was a separate module with separate interfaces and pre-hire didn't talk to post hire very well. We later learned that all clients were on different versions of the software and since then almost all other companies have built true multi-tenant SaaS platforms and offer a much better integrated value proposition.
The only plausible scenario for a good fit with HRSmart is a small company that requires a lot of customization and is willing to pay premium prices.

Deltek Talent Management Feature Ratings

Manager tracking tools
Compliance tracking and reporting
Corporate goal setting
Subordinate goal setting
Individual goal setting
Line-of sight-visibility
Performance tracking
Review status tracking
Rater nomination workflow
Review reminders
Workflow restrictions