HRSmart - not so smart!
Harry Florio, Jr. | TrustRadius Reviewer
Updated July 19, 2016

HRSmart - not so smart!

Score 1 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with HRSmart

We use HRSmart as our sole applicant tracking system. Primary users are the recruiters in human resources with limited usage by the hiring managers in the various business units.
  • Not much - a very limited, ineffective tool. However, it is a very low-cost solution.
  • Consultative support - it doesn't exist!
  • Timely response to service requests (some requests have taken MONTHS to get resolved).
  • More robust reporting.
  • More transparency with system upgrades without blaming the client for making changes to the back-end when the upgrade has adversely altered the current functionality.
  • Low-cost solution - reduced operating expenses.
  • Horrible customer service.
  • Limited efficiencies.
  • Not a competitive ATS solution.
We are ending our relationship with HRSmart to move to a partnership with iCIMS. The experience with iCIMS thus far (we just launched implementation) has been far better than what we've seen from HRSmart in the 8 years I've used them.

Low cost solution - a plus!

Lack of consultative support, robust functionality and timely service responsiveness - much needed room for improvement!

Deltek Talent Management Feature Ratings

New hire portal
1
Manager tracking tools
1
Compliance tracking and reporting
1
Job Requisition Management
3
Company Website Posting
3
Publish to Social Media
3
Job Search Site Posting
3
Customized Application Form
2
Resume Management
3
Duplicate Candidate Prevention
2
Candidate Search
3
Applicant Tracking
3
Collaboration
1
Task Creation and Delegation
1
Email Templates
2
User Permissions
2
Notifications and Alerts
2
Reporting
1

Using HRSmart

HRSmart is a basic, antiquated ATS that does not meet current challenges organizations face. Reporting and analytics is basic.