Gave us more for the price of Free.
December 19, 2017

Gave us more for the price of Free.

Suyi Harrison Iwalewe | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with HubSpot CRM

Hubspot basically gives my business an important program for free. Business-wise, it has allowed us merge all our marketing effort together and manage them from one dashboard. Basically, my entire startup team uses hubspot; and it has greatly assisted the team to work together more.
  • Sales lead generation.
  • Setting task reminders
  • Contact management.
  • Slow, clunky mobile app.
  • Poor UX.
  • Poor integration with Office 365 and Gmail.
  • Hubspot enabled us save money being spent on a CRM and provided us with the opportunity to better manage our customer data.
Hubspot is great for startups in the area of putting all of your marketing data on one platform and analyzing this data to generate sales leads. However, for bigger companies, Hubspot CRM doesn't cover most of your needs; at least with the free version.

HubSpot CRM Feature Ratings

Customer data management / contact management
9
Workflow management
8
Territory management
7
Opportunity management
8
Integration with email client (e.g., Outlook or Gmail)
5
Contract management
7
Quote & order management
Not Rated
Interaction tracking
6
Channel / partner relationship management
6
Case management
Not Rated
Call center management
Not Rated
Help desk management
Not Rated
Lead management
8
Email marketing
4
Task management
10
Billing and invoicing management
Not Rated
Reporting
9
Forecasting
3
Pipeline visualization
3
Customizable reports
3
Not Rated
Custom fields
Not Rated
Custom objects
Not Rated
Scripting environment
Not Rated
API for custom integration
Not Rated
Role-based user permissions
8
Single sign-on capability
Not Rated
Social data
3
Social engagement
5
Marketing automation
6
Compensation management
6
Mobile access
5