HubSpot CRM is a lifesaver-- couldn't do even 1/4 of my job without it
November 22, 2021

HubSpot CRM is a lifesaver-- couldn't do even 1/4 of my job without it

Alex Giarrusso | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with HubSpot CRM

I use HubSpot CRM for basically everything-- I send email sequences, make calls, organize client information, organize active deal progress. and prospect all within the platform. It had made working in a remote environment extremely easy and organized. I always use the task feature to make sure I'm keeping velocity on all of my deals! No complaints-- one time I needed help creating a dashboard and customer support was extremely helpful.

Pros

  • Task feature.
  • Keeping track of all correspondence with every prospect in one, easy-to-use space- makes it really convenient to have the full context of what has been communicated between myself and a prospect.
  • Makes cold calling very easy.

Cons

  • Every once and a while it shuts down for a bit.
  • Allows me to send out the number of emails I need each week (500) with ease compared to doing all of that manually-- more emails means more email bookings so more, clients.
  • Shorter deal cycles-- lets you maintain velocity and access materials quickly.
  • Give visibility into where we stand today and where we need to go to hit our goals.
I haven't used other tech for CRMs but I heard from a previous colleague (who switched over to SalesForce) that HubSpot CRM is 100000% better and they wish they could still be using it.
It allows me, and the other people in sales, to easily access Marketing materials when we want to include them in our emails. It also allows us to see who marketing has reached out to, and what has been sent to both the sales and marketing team can be on the same page and not overlap outreach.

Do you think HubSpot CRM delivers good value for the price?

Yes

Are you happy with HubSpot CRM's feature set?

Yes

Did HubSpot CRM live up to sales and marketing promises?

Yes

Did implementation of HubSpot CRM go as expected?

I wasn't involved with the implementation phase

Would you buy HubSpot CRM again?

Yes

For sales, I think HubSpot CRM is perfect and does everything you need it to do to stay organized in managing all of your potential clients, as well as existing clients. It easily allows you to store and access all of your marketing materials/email templates/etc. Truly no complaints, it's really easy to use and covers all the bases.

HubSpot CRM Feature Ratings

9.3
Customer data management / contact management
10
Workflow management
10
Opportunity management
8
Integration with email client (e.g., Outlook or Gmail)
10
Quote & order management
8
Interaction tracking
10
10.0
Case management
10
Call center management
10
Help desk management
10
10.0
Lead management
10
Email marketing
10
10.0
Task management
10
Billing and invoicing management
10
Reporting
10
10.0
Forecasting
10
Pipeline visualization
10
Customizable reports
10
9.7
Custom fields
10
Custom objects
10
API for custom integration
9
10.0
Role-based user permissions
10
Single sign-on capability
10
9.0
Social data
9
Social engagement
9
10.0
Marketing automation
10
Compensation management
10
10.0
Mobile access
10

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